Keepit Receives Customer Top Rated Award from TrustRadius
Keepit's continued focus on delivering premium SaaS data protection services results in top ratings from customers
Copenhagen, Denmark – May 11, 2022 – Keepit, the market leader in cloud backup and recovery, and the world’s only independent, vendor-neutral cloud dedicated to SaaS data protection with a blockchain-verified solution, today announced that the company has received a Top Rated award from research and review platform TrustRadius.
The award is based on the rating scores Keepit's customers give the Keepit product and services. In addition to the scores, customers are able to elaborate on their ratings in detailed comments. The most praised characteristics of Keepit's services on TrustRadius are: ease of use; the speed and granularity of recovery times; the return on investment and value for money; customer support; and the retention policies.
"Buyers have many options when it comes to selecting SaaS Backup Software," said Megan Headley, VP of Research at TrustRadius. "Keepit earned a Top Rated award based directly on feedback from its customers. Reviewers on TrustRadius highlight Keepit's easy implementation, worry-free operation, and breadth of functionality.”
Keeping it simple pays off
For Keepit, the award is a testament to the value of keeping a dedicated focus on the user experience – not just from a product interface perspective but also from all the services surrounding the product. Particularly, technical support and customer success management have been key areas of continuous improvement and refinement for the company, as well as transparency in the initial sales and onboarding processes.
With a business strategy dedicated to the customer experience, the award is received with gratitude and pride:
“For Keepit, this is one of the most valuable categories of awards we can receive,” says Keepit CEO Frederik Schouboe. “Our philosophy has always been to 'keep it simple' based on the understanding that a security solution will only work if it is properly implemented and incorporated in the day-to-day operations of an organization. And that only happens if the solution is intuitive and efficient. An award based on customer praise which keeps repeating simplicity, ease of use, and ease of implementation as valued features is the ultimate stamp of approval for a company like Keepit.”
Read the Keepit reviews on TrustRadius
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